Viewer Services

At KUED, we pride ourselves on being responsive to our viewers. We welcome your feedback through phone calls, letters and email.

If you can't find an answer here, please contact us: Call (801) 581-3064 or (800) 477-KUED, e-mail our Viewer Services department, or send letters to:
KUED Viewer Services, 101 Wasatch Drive, Salt Lake City, Utah 84112

Frequently Asked Questions

When is a Viewer Services representative available?
What is KUED's approach to closed captioning?
How can I watch digital TV?
Can I watch KUED programs On Demand?

Viewers' Choice
What programs were chosen for this week's Viewers' Choice?
What is Viewers' Choice?
Why does Viewers' Choice only include shows from the previous week?

Programs
Do you have a catalogue of all PBS shows?
Do you keep copies of all the stuff you have ever aired?
How far in advance do you schedule programs?
Can you rebroadcast shows?
Does each program on KUED only air once?

Purchasing
Can I purchase a copy of the show you aired?
Where can I buy a KUED production?

Tours
Can I schedule a tour of the station?

When is a Viewer Services representative available?
Viewer Services is open during regular office hours from 9:00 a.m. to 5:00 p.m., Monday through Friday.

What is KUED's approach to closed captioning?
Learn more here.

How can I watch digital TV?
Learn more about Digital TV here.

Can I watch KUED programs On Demand?
Many KUED and PBS programs are available to watch online. Watch now. There is also a selection of programs available on Comcast On Demand. Learn more about Comcast On Demand here.

What programs were chosen for this week's Viewers' Choice?
See this week's selections.

What is Viewers' Choice?
Every Friday night from 11:00 p.m. to 2:00 a.m. KUED airs the most requested shows from the previous week. If you would like to vote for Viewers' Choice, e-mail our Viewer Services department, or call us at (801) 581-3064. If your show is chosen, we will call you back and tell you what time it will be on. See what shows have been chosen for this week!

Why does Viewers' Choice only include shows from the previous week?
Viewer's Choice is limited to shows from the previous week due to broadcast right limitations.

Do you have a catalogue of all PBS shows?
There is not a complete catalogue of all PBS shows, but you will be able to find a great deal of information regarding PBS shows, including if they are available for purchase at the PBS website www.pbs.org. A complete list of local KUED productions can be found at Our Productions. If there is something specific you're looking for and are unable to locate it, send us an e-mail to our Viewer Services department or call us at (801) 581-3064 and we'll try to help you find it.

Do you keep copies of all the stuff you have ever aired?
We keep shows to which we have current broadcast rights or those which we plan on airing again, but we do not maintain a complete library of all shows aired.

How far in advance do you schedule programs?
KUED schedules its programs about a month or two in advance.

Can you rebroadcast shows?
Yes, but it is dependent on the broadcast rights we have to the show. If you see a show that you'd like rebroadcasted, you can vote for it for Viewers' Choice via e-mail our Viewer Services department, or call us at (801) 581-3064.

Does each program on KUED only air once?
This is dependent on the show and its broadcast rights. We have the rights to re-air some programs 2 or 3 times, while other shows we are only allowed to air once.

Can I purchase a copy of the show you aired?
Many PBS and local KUED productions are available for purchase. Check out Shop KUED to see the KUED productions, and Shop PBS for PBS productions. Because of broadcast rights issues, some productions that have been aired (other than those produced by KUED) cannot be sold or distributed. If you can't find what you are looking for on our website, contact Viewer Services and we will try to find out if copies are available from the producing station and provide you with the contact information.

Where can I buy a KUED production?
You can browse our productions at Shop KUED, and also submit an order via our secure server while you're there. Or call us at (801) 581-3276 or (800) 477-KUED or e-mail us videos@kued.org.

Can I schedule a tour of the station?
KUED provides station tours to small groups. If you'd like to arrange a tour, call us at (801) 585-6013 or e-mail us.