KUED Spectrum Repack and Transmitter Maintenance | KUED.org
KUED Spectrum Repack and Transmitter Maintenance
(Updated: September 17, 2018)

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On September 9, 2018, Salt Lake City television stations moved to new broadcast frequencies as part of the FCC-mandated spectrum repack. If you live along the Wasatch Front and use an over-the-air antenna, you will need to rescan your television to continue watching KUED & other Utah stations. Cable & satellite viewers should not be affected.

[UPDATE FOR TIVO VIEWERS AS OF 9/17/2018] TiVo has alerted KUED that they have made updates to their channel tables, and that TiVo customers should now be able to see KUED.

[UPDATE AS OF 9/14/2018]  Broadcast engineering teams from the Salt Lake City broadcast stations have identified an issue with low power signal strength for viewers along the west side of the Salt Lake Valley. Over the next few days they will be working on a temporary solution to this television reception issue and hope to have it in place within a week. Check this website for updates.

Repack Overview

KUED-7 and other local broadcasters have been required by the FCC to change our broadcast equipment in some communities, which may affect your television viewing if you use an antenna. Satellite and cable subscribers should not be affected. If you live along the Wasatch Front and have lost television signal after September 9, 2018, you will need to rescan your television in order to continue receiving KUED and other local Utah channels. Read more below.

Different communities could be affected at different times throughout the fall. If you lose your signal while we change equipment, wait for a day and scan the TV channels on your television sets to continue getting reception. If you subscribe to cable and have problems, contact your cable provider.

If you experience any outages, many of the programs broadcast on KUED may be watched online at video.kued.org.

Now that our transmitter maintenance has been completed, viewers along the Wasatch Front will need to scan each of your television sets for channels (typically you can do this in the setup menu of your device) to be able to view KUED and other affected channels. Viewers outside of the Wasatch Front will have to rescan at different times, depending on when maintenance is completed on the translator serving your local community. We apologize for this inconvenience. If you have any questions, please call KUED Viewer Services at 801-581-3064 or email at info@kued.org.

Here are a few short guides on how to re-scan for channels on many popular TV models:

Samsung

LG 

Vizio 

Not sure how to re-scan? Contact your TV manufacturer for more information:

Samsung – 800-726-7864

Vizio – 855-833-3221

Sony – 800-222-7669

Sanyo – 800-877-5032

Magnavox – 800-605-8610

Sharp – 800-237-4277

Toshiba – 800-457-7777

Insignia – 877-467-4289

Panasonic – 800-211-7262

Tivo – 877-367-8486

Here are other links that may be helpful:

Remember to Rescan (FCC)

Sometimes digital TV channels change. Some stations may stop broadcasting or change frequencies, while new stations on different channels may become available.

If you receive digital TV over-the-air with an antenna, you should periodically rescan to update the channels you receive. While some boxes do this automatically, you may need to select "scan" or "auto-tune" from the TV or converter box control menu to start the scanning process.  You can usually find instructions to do so by pressing the "set-up" or "menu" buttons on your remote control. If you have difficulty, consult the owner's manual for more detailed instructions on how to run a channel scan, or contact customer service for your TV or converter box manufacturer. You may find contact information in your instruction manual or on the internet.

READ FULL ARTICLE 

 

Finding Free HDTV Channels - How To Run A Channel Scan (Winegard Company)

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Frequently Asked Questions
What Is the Spectrum Repack?

To help fulfill our country’s increasing demand for wireless broadband access, the Federal Communications Commission (FCC) has reallocated a portion of the broadcast spectrum used by television stations to make it available for use by wireless cell phone carriers.

Broadcast television and cell phone carriers operate on adjacent sections of the electromagnetic spectrum; in order to make room for more cell phone coverage, broadcast television needs to give up a portion of the spectrum. In many parts of the country, as is the case in Utah, spectrum can be freed up by reorganizing, or repacking, the channels to which television broadcasters are currently assigned. 

Over the next few years, the great majority of U.S. television stations which will be remaining on air will be repacked into a smaller portion of the electromagnetic spectrum, with approximately half of these stations moving to a different broadcast channel.  We expect that Utah's participation in this move will be accomplished before the end of 2018.

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Why Do Television Stations Have to Move to a Different Channel?

As a result of the repackaging, any broadcast TV station operating above channel 36 must move its frequency to channel 36 or lower; frequencies above channel 36 are now licensed to the wireless phone industry. When KUED moved to a digital signal in 2006, the FCC ordered us to change the channel we operate on from channel 7 to channel 42.

Since you already know us as "Channel 7", we insert a code in the TV signal to have your TV display "7" when you watch us. Since we are really operating on channel 42, the FCC has issued us a new channel (27) and ordered us to move our frequency by the end of 2018. This order has also been given to 5 other stations in the Salt Lake City area and over 500 TV translators that serve the state of Utah outside of the Wasatch Front.

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How Does the Spectrum Repack Affect Me as a Viewer?

If you live along the Wasatch Front (Tremonton to Santaquin) and watch us over the air with an antenna, the channel change has already been completed as of September 9, 2018. If you are no longer receiving KUED, you will need to rescan your television in order to pick up KUED at our new frequency.

With transmitter maintenance completed, our TV signal is operating at a higher power than it was before, which should improve reception for all over-the-air viewers along the Wasatch Front.

If you live outside of the Wasatch Front, there will be rolling TV signal outages as we change the translators to their new channels. This is an ongoing process, as KUED and other Utah broadcasters employ nearly 500 translators in order to reach all of Utah, western Nevada, southern Idaho and southwestern Wyoming — an area of over 100,000 square miles. We expect that the outages at each site will last for a few hours as we make those changes, however it will not be uncommon for some sites to be down for 2 days or more.

If you watch over cable or satellite, those companies will take care of the changes for you.

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What Other Utah TV Stations Are Affected?

KUED and 5 other Utah broadcasters were required to move to new channels: KTVX (4), KSL (5), KUED (7), BYUTV (11), KJZZ (14), and KUCW (30). If you are having trouble receiving any of these channels via your over-the-air antenna, you will need to rescan your television.


If you live outside the Wasatch Front, over 2/3 of the translators in Utah will be affected.

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What Is the Timeline for This Transition?

Nationwide, the transition is expected to last for almost 4 years – perhaps even longer. Utah has been given until November 2018 to complete the transition. Main transmitter maintenance serving the Wasatch Front was completed as of September 9, 2018.

Translator maintenance serving the rest of the state of Utah and western Nevada, southern Idaho, and southwestern Wyoming will be ongoing throughout the fall.

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If I Lose Signal, What Can I Do?

Wasatch Front: Now that transmitter maintenance has been completed and KUED has moved to its new frequency, you will need to rescan your TV for new channels. As each TV is slightly different, please consult your TV’s manual on how to do this, or search for directions on the internet. See the resources below for more information.


If you have an attic or roof antenna, make sure your antenna is pointing toward the group of antennas on the mountains just west of Salt Lake City (Farnsworth Peak in the Oquirrh Mountains). If you live north of Salt Lake, you can use the tall smokestack along I–80 at the south end of the Great Salt Lake to point your antenna toward. If you still have problems, check your connections at the antenna and through any wall plate, VCR, or other appliance you have connected. As a last resort, you can also connect your antenna directly to your TV to see if that boosts the signal enough to make a difference.

Rural Utah: During the fall we will be moving through different communities and changing the channels on the local translators. Your county offices should have the schedule. When you see multiple TV channels disappear, it could be the power has gone down at the remote site, or it could be that the engineers are changing the channels. If the weather is bad or you notice fires burning near the TV site in your area, give your county a call to find out if the power is out or call us if you want to find out if the engineers are changing the TV signal in your area. If it’s just the power, please do not rescan your TV. If your TV has been receiving us before, it will know how to find us if it has enough signal. If you are using an indoor antenna, you may need to move the antenna around the room until you find a better signal.

If the engineers are changing the channels at your site, you will lose multiple TV stations at a time. This is where you will have to rescan your TV for new channels. As each TV is slightly different, please consult your TV’s manual on how to do this, or search for directions on the internet. See the resources below for more information.

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